Self Storage Camden Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Camden provides storage units, associated services, and related removal and transport support. By booking, accessing or using any storage unit or ancillary service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or using our facilities.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, business or organisation that enters into an agreement with Self Storage Camden for storage or associated services, including any removal or transport support arranged through or with us.
Contract means the legally binding agreement between Self Storage Camden and the Customer comprising these Terms and Conditions and any written booking confirmation or storage licence.
Premises means the storage facility or facilities operated by Self Storage Camden where storage units are located.
Unit means the storage room, container, locker or other designated space allocated to the Customer.
Goods means any items stored in the Unit or handled in connection with any removal or transport services.
Services means the provision of storage facilities and any ancillary services that may be offered, including but not limited to assistance with loading and unloading, and coordination with third party removal or transport companies.
2. Booking Process
2.1 Bookings for storage units or related services may be made online, in person or through other booking channels that we may make available from time to time.
2.2 When making a booking, you must provide accurate and complete information, including your full name or business name, address, and the approximate nature and volume of the Goods you intend to store or have transported.
2.3 Your booking constitutes an offer to enter into a Contract with us. The Contract is formed only when we issue a written confirmation of your booking or when you sign the storage licence or agreement, whichever occurs first.
2.4 We reserve the right to refuse any booking at our sole discretion, particularly if we reasonably believe that the Goods are unsuitable for storage, are prohibited, or if the requested services are not available.
2.5 Where you request removal or transport support in connection with your storage booking, we may either provide such services directly or facilitate arrangements with a third party removal company. Any such arrangements will be confirmed in writing and may be subject to additional terms, including separate contracts with third party providers.
3. Access and Use of Units
3.1 Access to the Premises and Units is subject to our access hours, security procedures and any reasonable instructions given by our staff. We may vary access hours from time to time for operational or security reasons.
3.2 You are responsible for ensuring that your Unit is kept locked and secure at all times when unattended. You must use an appropriate lock and must not share your keys, access codes or security credentials with any unauthorised person.
3.3 You may only use the Unit for the storage of Goods and not for any other purpose, including but not limited to working, living, or conducting any business operations from within the Unit or Premises.
3.4 You must not alter or damage the Unit or Premises. Any damage caused by you, your agents or visitors may be repaired by us and the reasonable cost of repair charged to you.
4. Payments and Charges
4.1 Storage fees and any additional service charges are payable in advance, usually on a monthly or weekly basis as specified in your booking confirmation or storage licence.
4.2 We accept payments by the methods specified in our booking documents or onsite. You authorise us to take recurring payments where you have agreed to an ongoing storage term.
4.3 All prices are stated in pounds sterling and include or exclude any applicable taxes as indicated at the time of booking. You are responsible for any taxes that may apply.
4.4 If you fail to make payment on the due date, we may charge interest on overdue amounts at a reasonable rate and may also charge administrative fees for late payment or failed transactions.
4.5 If payment remains outstanding, we reserve the right to deny access to the Unit, suspend any removal or transport services, and to exercise a lien over the Goods stored. After giving prior written notice, we may sell or otherwise dispose of the Goods to recover outstanding charges and reasonable costs associated with the sale or disposal.
5. Cancellations and Changes
5.1 You may cancel your storage booking before the start date stated in your confirmation, subject to any non-refundable deposit or minimum notice period communicated at the time of booking.
5.2 For removal or transport services associated with your storage booking, separate cancellation terms and notice periods may apply. These will be notified to you at the time of booking. Late cancellations may incur charges to cover costs already incurred or committed.
5.3 If you wish to change the size or type of Unit, the duration of storage, or any associated removal or transport arrangements, we will use reasonable efforts to accommodate your request, subject to availability and any applicable price adjustments.
5.4 We may cancel your booking or terminate the Contract without liability if you breach these Terms and Conditions, fail to make payment when due, or if we are unable to provide the Services for reasons beyond our reasonable control. Where possible, we will provide reasonable notice of cancellation and, where appropriate, a refund of any prepaid charges for services not provided.
6. Prohibited and Restricted Goods
6.1 You must not store or request removal or transport of any of the following:
Explosives, firearms, weapons, ammunition or similar items.
Flammable, toxic, hazardous or combustible materials, including but not limited to petrol, oil, paint, solvents, gas cylinders and chemicals.
Perishable goods, living plants or animals.
Illegal goods, stolen property or items in violation of any law or regulation.
Cash, securities or items of exceptionally high value where you have not notified us and obtained our prior written consent.
6.2 We reserve the right to inspect the Unit where we reasonably suspect that prohibited or unsafe Goods are being stored or handled, or where required by law or by relevant authorities.
6.3 If prohibited Goods are discovered, we may remove, dispose of or hand them over to the relevant authorities without liability to you and may charge you for any associated costs.
7. Customer Obligations
7.1 You are responsible for packing and securing your Goods in a manner that is safe and suitable for storage and any removal or transport services requested.
7.2 You must keep your contact details and billing information up to date and notify us promptly of any changes to your address or other key information.
7.3 You must comply with all safety, security and operational rules in place at the Premises and must ensure that any person acting on your behalf does the same.
8. Liability and Insurance
8.1 You acknowledge that storage is provided on a self-service basis and that you are responsible for securing appropriate insurance cover for your Goods while in storage or in transit, whether arranged by you directly or via any scheme we may make available.
8.2 Our liability for loss of or damage to Goods, whether arising from storage or from any associated removal or transport services, is limited as follows, to the maximum extent permitted by law:
We will not be liable for any loss or damage unless caused by our negligence or deliberate act.
Where liability is established, it will be limited to a reasonable and proportionate amount having regard to the storage fees paid for the relevant period, any sums paid for associated services, and the estimated value of the affected Goods as declared by you.
8.3 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of data or loss of opportunity, however arising.
8.4 We are not responsible for loss or damage arising from events beyond our reasonable control, including but not limited to fire, flood, severe weather, acts of terrorism, civil disturbance, power failure or actions of third parties.
8.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
9. Waste and Environmental Regulations
9.1 You must not leave any waste, unwanted items or discarded packaging in the Premises, corridors, car parks, loading bays or any communal areas. All such items must be removed by you and disposed of lawfully.
9.2 You must not dispose of hazardous, electrical or bulky waste at the Premises unless we have expressly agreed in writing and you have paid any applicable disposal charges.
9.3 We may charge you a reasonable fee for any cleaning, waste removal or environmental remediation required as a result of your use of the Unit or Premises, including any waste left behind after you vacate the Unit.
9.4 You must comply with all applicable environmental, waste and recycling regulations when storing, handling and disposing of Goods.
10. Term and Termination
10.1 The Contract will continue for the period stated in your booking confirmation or storage licence and thereafter on a rolling basis if so agreed, unless terminated in accordance with these Terms and Conditions.
10.2 You may terminate the Contract by giving us the notice period stated in your agreement, clearing all Goods from the Unit, leaving it in a clean and tidy condition, and settling all outstanding fees and charges.
10.3 We may terminate the Contract by giving you reasonable written notice, or immediately in the event of non-payment, serious breach of these Terms and Conditions, or for health, safety or security reasons.
10.4 On termination, if you fail to remove your Goods by the agreed date, we may deny access, continue to charge storage fees, and after giving reasonable notice, sell or dispose of any remaining Goods in accordance with our lien rights.
11. Data Protection and Privacy
11.1 We collect and process personal information about you in order to manage your booking, operate the Premises, provide services and comply with legal obligations.
11.2 We will handle your personal data in accordance with applicable data protection laws and our privacy practices as made available to you from time to time.
11.3 We may use CCTV and other security measures at the Premises for the purposes of crime prevention, safety and operational management. By entering the Premises, you consent to such monitoring.
12. Complaints and Dispute Resolution
12.1 If you are dissatisfied with any aspect of our services, please raise the issue with a member of staff or submit a written complaint so that we can investigate and respond.
12.2 We will aim to resolve complaints promptly and fairly. If a dispute cannot be resolved informally, either party may seek to use mediation or other alternative dispute resolution methods where appropriate, without prejudicing the right to pursue formal legal remedies.
13. Variations and Assignment
13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice or our operational requirements. Where changes materially affect your rights or obligations, we will provide you with reasonable notice.
13.2 If you continue to use the Unit or services after the effective date of any changes, you will be deemed to have accepted the updated Terms and Conditions.
13.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or transfer our rights and obligations to another provider, for example in connection with a business reorganisation, provided that such transfer does not materially reduce your rights.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation are governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted and the remaining provisions will continue in full force and effect.
15.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.3 These Terms and Conditions, together with your booking confirmation and storage licence, constitute the entire agreement between you and Self Storage Camden in relation to the Services and supersede all previous agreements, understandings or arrangements between us.
